Refund policy

• You cancel a booking, under our Cancellation policy.
• The bus operator, airline or hotel cancels your trip.
• A payment goes through but we can't complete the booking, for example because the last seat was taken at the same moment.
• You are charged more than once for the same booking.

Cancel 24 hours or more before travel, 100% back; less than 24 hours before travel, 50% back. Once travel has started the booking can't be refunded.

The refund is worked out on everything you paid, including tax and the ₹49 convenience fee. When a trip is cancelled by the provider, or a booking couldn't be completed, you get 100% back.

If we take a payment but can't complete the booking, we refund it in full straight away and the checkout page tells you so. You don't need to contact us.

Refunds go back to the card, UPI account or bank account you paid with. For your security we can't send a refund to a different account, or pay it in cash.

We start the refund as soon as the cancellation is confirmed. Your bank then needs time to show it:

• UPI: usually within [1–3] working days.
• Cards and net banking: usually within [5–7] working days.

Weekends and bank holidays can add a day or two.

Every cancelled booking in My bookings shows the refund amount and its status. If the status says the refund is complete but you can't see it, your bank can trace it using the amount and date.

Write to support@tripthrillers.com with your booking reference, or use the contact form. We reply within 24 hours.